Terms & Conditions

Terms and Conditions

Welcome to Lily Phillips. By accessing this website, browsing our collection, or placing an order, you agree to be bound by these Terms and Conditions in their entirety.

1. Acceptance of Policies

By placing an order on this website, you explicitly acknowledge and accept our Returns Policy, Delivery Information, and Privacy Policy. It is your responsibility to read and understand these policies before completing a purchase. Once an order is placed, these terms constitute a binding agreement.

2. Age Restriction & Eligibility

You confirm that you are at least 18 years of age (or the age of majority in your jurisdiction). Our products are intended for adult use only. We reserve the right to cancel any order if we suspect age requirements have not been met.

3. Personal Use & Product Nature

Our products are designed for personal use. You agree that these products are purchased at your own risk and are for private enjoyment only.

4. Shipping & Discreet Delivery

While we strive to meet all dispatch and delivery timelines, these are estimates provided by third-party couriers.

  • No Liability for Delays: We do not accept responsibility or liability for any losses, costs, or damages resulting from delivery delays, whether caused by courier issues, customs, or peak period volumes.

5. Hygiene & Returns Acceptance

Strict Hygiene Clause: As stated in our Returns Policy, we do not accept returns of products that have been opened or used.

  • By completing your purchase, you agree that if a returned product is deemed unsellable, used, or not in its original packaging, we reserve the right to ship it back to you at your expense.

  • We do not accept responsibility for any dissatisfaction resulting from a failure to read the product specifications or hygiene requirements.

6. Limitation of Liability & Responsibility

We do not accept responsibility or liability for:

  • Any injury, loss, or damage (physical, emotional, or financial) arising from the use or misuse of our products.

  • Any allergic reactions or sensitivities to materials

  • Any unauthorised access to your account or personal data beyond our reasonable control.

  • Any indirect or consequential losses related to your order or the use of this website.

7. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes are subject to the exclusive jurisdiction of the UK courts.