Returns Policy
Returns & Hygiene Policy
I want you to love everything you receive from my collection. However, because of the intimate nature of these products, your health, safety, and hygiene are my top priorities.
The Golden Rule: Unopened & Pristine
To maintain the highest hygiene standards for all my fans, we cannot accept returns on any products that have been opened or used. For a return to be accepted, the item must be:
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Unopened: The original factory seal or packaging must be completely intact.
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Unused: The product must be in its original, brand-new condition.
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Complete: All outer sleeves, manuals, and accessories must be included in the original box.
Our Inspection Process
Every return that arrives at our warehouse is carefully inspected by my team.
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If a product is deemed unsellable: If we receive an item that has been opened, used, or is missing its original packaging, we cannot restock it.
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Return to Sender: In these cases, we reserve the right to ship the product back to you. Please note that the cost of this return shipping will be your responsibility.
Faulty or Damaged Items
In the very rare event that your product arrives with a manufacturing defect or is damaged during transit, I’ve got you covered.
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Don't use the item.
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Take a quick photo of the issue.
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Contact our support team within 14 days of delivery.
We will arrange a replacement or a solution as quickly as possible to get you back to enjoying your experience.
Thank you for understanding,
Lily x